British Land are a property company which creates, owns and manages some of the UK’s best and most sustainable real estate. Their properties include world-class office space and retail property, with a growing focus on London urban logistics and life sciences & innovation.
THE CHALLENGE
In 2014, British Land posed an intriguing challenge to Beth Goodyear: to transform the company's operational procedures into compelling and impactful training sessions. The objective was to ensure communication and full understanding of the mandatory and statutory processes throughout their extensive UK commercial and retail portfolio.
THE OUTCOME
The project started with Beth immersing herself in the intricacies of British Land's operational procedures to develop a full operational understanding before converting them into engaging training sessions. Initially conducted in-person, the courses seamlessly transitioned online during the Covid era, aligning perfectly with British Land's widespread geographical presence across the UK. This shift has allowed teams throughout the country to participate in collective learning, facilitated discussion and the exchanging of invaluable best practices.
THE RESULTS
Beth's collaboration with British Land extends well beyond the delivery of training sessions. She facilitates discussion and collects feedback, observations, and suggested improvements which are then shared with the business and used to update and improve their procedures, ensuring the material remains dynamic and current. The consistently positive feedback reflects the learners' experience as their operational procedures come to life.
The partnership with British Land has organically grown with new courses being added to the programme and since 2021, Beth has delivered all of British Land’s Mental Health training support, receiving exceptional feedback.
Jessica Rice
Learning and Development Consultant, British Land
THE TAILORED PROGRAMME
Mandatory & Statutory Procedures (Fire, Water, Access Equipment) training
Incident Management Procedures training
Security Policy training
MHFA England ‘Mental Health First Aid’
MHFA England ‘Mental Health Refresher’
Bespoke MHFAider® conversation practice
Bespoke Mental Health for Managers’ training
Get in touch now to kickstart an exceptional training experience for your team.