Whether presenting information, or speaking in front of others, public speaking is unavoidable. This course provides easy to undestand and implement tools and techniques that you'll want to start using immediately!

• The simple planning tool to structure your message

• The 3-steps to create a positive mindset

• Use your voice and body language to look and sound confident

With rates of stress, burnout and presenteeism at an all-time high, being able understand and manage your workload to reduce stress and improve well-being is increasingly important.

• Avoiding and managing stress

• Understanding and avoiding procrastination

• Taking control of your mindset

• Prioritise to avoid urgency

Listening is an essential skills that most of us are never taught! This engaging course will help you improve the quality of your conversations and more importantly help you connect better.

• Understand the type of listener you are

• The 6 essential steps to active listening

• The difference between empathy and sympathy

Managing contractors is a requirement for every FM team. This course provides an essential overview on the roles and responsibilities between the contractor and FM team.

• Understand accountability and responsibility

• Understand RAMS and their importance

• The legal requirement to manage contractors