Managing suppliers is a critical skill for operational teams because so much of day‑to‑day service delivery is outsourced and directly affects safety, compliance, cost control and user experience. Facilities managers are often responsible for coordinating multiple contractors under pressure, and poor supplier management can quickly lead to service failures, increased risk, and strained budgets. Developing strong skills in specifying requirements, monitoring performance, handling issues, and building productive relationships enables FM teams to maintain service standards, demonstrate value and remain in control of operations.

Our courses are designed to provide inclusive and enjoyable learning experiences so there is no role play or forced contribution.  Instead, leaners are supported with guidance, resources, tools and tips to help them fully understand and action the training content.  There is no end of course test, but upon successful completion of the course learners will be emailed an electronic attendance certificate and course handout.

 The course is broken down into easy to follow modules;

1. Understand your role in managing suppliers

2. Understand the supplier process

3. Understand the supplier agreement you are responsible for managing

4. Understand how to manage issues

5. Understand the importance of evidence

“Beth shared a lot of tools and resources which our team now needs to go through and implement, lots to think about in a fast-changing area.”