A commonly heard complaint in FM is ‘our customers don’t understand what we do..’. This session helps FM teams understand the importance of ‘marketing’ their services to help their customers understand the difference they are making and the importance of the FM function.

Our courses are designed to provide inclusive and enjoyable learning experiences so there is no role play or forced contribution.  Instead, leaners are supported with guidance, resources, tools and tips to help them fully understand and action the training content.  There is no end of course test, but upon successful completion of the course learners will be emailed an electronic attendance certificate and course handout.

The course is broken down into easy to follow modules;

1. Why FM has a perception problem (and why it matters)

2. From budget spenders to value creators!

3. Knowing your customers; What they care about vs what we talk about

4. Explaining how FM adds value - communicating without jargon

5. Everyday marketing; small actions that build FM credibility

"The information was presented in a fun but educational way, the content was relevant to our roles and the trainer was very engaging and knowledgeable."