Handling Difficult Conversations

When working with people, it is inevitable that from time to time there’ll be a requirement to have a difficult conversation. That is why, in every team’s ‘toolbox’ of skills, there should be the knowledge of how to handle difficult conversations. Knowing what is likely to calm a situation down and what may cause things to escalate are essential life-skills for everyone!

Our courses are designed to provide inclusive and enjoyable learning experiences so there is no role play or forced contribution.  Instead, leaners are supported with guidance, resources, tools and tips to help them fully understand and action the training content.  There is no end of course test, but upon successful completion of the course learners will be emailed an electronic attendance certificate and course handout.

The course is broken down into easy to follow modules;

1. Effective communication skills

2. Understanding others

3. Lower stress by changing perspective

4. Assert yourself

“The training was great and touched on subjects and situations I never considered taking into account what a person might be going through and how to respond in a way in which will either diffuse or help the situation.”